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Understanding and Reducing Errors in Veterinary Practices: Insights for Users of the Pet Rehab App

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Exploring the Root Causes of Veterinary Errors

Everyone makes mistakes, and in the fast-paced environment of veterinary practices, errors are all too common. A recent study sheds light on why these mistakes happen, revealing the complexity behind each error and offering insights that are particularly relevant for users of the Pet Rehab App.

Key Findings from the Study on Veterinary Practice Errors

The research involved two weeks of observation followed by a week of interviews at two UK veterinary practices. Throughout this period, researchers identified 40 instances of errors, which were primarily due to actions not taken or misjudgments that could negatively impact patient outcomes. The most common type of error was related to communication breakdowns.

"Errors emerged as a finding of the study. The definition of errors was inclusive, pertaining to inputs or omitted actions with potential adverse outcomes for patients, clients or the practice."​​.

Common Causes of Errors in Veterinary Settings

  1. Lack of Time: Veterinary professionals are often under tremendous pressure, juggling multiple tasks within limited time frames. This constraint significantly increases the likelihood of errors.

  2. Frequent Handovers: With shifts changing and part-time staff coming in and out, important information about patient care can be lost or miscommunicated.

  3. Branch Differences: Variations in procedures and practices across different branches can lead to inconsistencies in care and confusion among staff.

  4. Individual Vet Preferences: Differing preferences among veterinarians for how procedures are carried out can complicate standard operations and lead to mistakes.

"Lessons are drawn for building better veterinary teams and implications for Disciplinary Proceedings considered."​​.

How the Pet Rehab App Can Help.

The Pet Rehab App is designed to support veterinary teams by streamlining communication and making information management more efficient. Here’s how our app can make a difference:

  • Streamlined Communication: By providing a central platform for information sharing, the Pet Rehab App ensures that all team members are on the same page, reducing the chance of communication errors.

  • Digital Record Keeping: The app facilitates easy access to digital records, ensuring that all team members can access up-to-date information on patient care, reducing errors related to outdated or lost information.

  • Task Management Features: With features that help manage daily tasks and reminders, the Pet Rehab App can help veterinary professionals keep track of important duties, decreasing the likelihood of oversight or forgotten procedures.

Conclusion: Enhancing Veterinary Care Through Technology

As demonstrated in the study, understanding the factors that contribute to errors in veterinary practices is crucial. By integrating tools like the Pet Rehab App into daily operations, practices can reduce the frequency of errors, ultimately leading to better patient outcomes and more efficient practice management.

Streamline Your Veterinary Practice Today

For veterinary teams looking to reduce errors and enhance the quality of care they provide, adopting the Pet Rehab App is a proactive step forward. By leveraging our technology, you can improve communication, manage tasks more effectively, and ensure that your team has the information they need when they need it.


  • Kinnison, T., May, S.A., Guile, D. (2015). Errors in Veterinary Practice: Preliminary Lessons for Building Better Veterinary Teams. Veterinary Record. Available online.

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